Update on ABA therapy during COVID-19

Innovative Behavior Options COVID-19 Update and FAQs

May 1, 2020

As our state-wide shelter-in-place has expired and additional businesses are starting to open back up, we want to take a moment to first check in with all of our families. It’s been a long and difficult month for so many of us, and above all else, we hope that you and your family are healthy and safe.

At IBO, we are continuing to take every precaution to keep our clients and therapists safe while providing our same high-level of care in our ABA therapy sessions. Here, we’d like to answer a few frequently asked questions as we move into this next phase together.

Is IBO’s Roswell, GA therapy center open?

The Roswell therapy center is only open for essential business, and we are not seeing clients in the center at this time. All clients have been moved to in-home or telehealth sessions.

Is IBO currently offering in-person in-home visits?

We are continuing to see clients in-home, and we are taking every precaution to ensure staff and clients are protected and safe. Our therapists are washing their hands at least every 20 minutes and wiping down the therapy space frequently. We’re also limiting the therapy staff that visits a home and requiring temperature checks ahead of therapy sessions.

What do clients need to know about telehealth and insurance?

Most insurance companies are allowing ABA services to be covered using a telehealth platform similar to FaceTime or Skype. Some companies are covering ABA telehealth services at 100%, but it varies by plan. Telehealth is a temporary covered benefit due to COVID-19.

What should a client expect from a telehealth appointment?

Currently, telehealth sessions are offered by our supervisors, Board Certified Behavior Analysts (BCBA). Telehealth sessions last from one to two hours, with some as short as 30 minutes. Younger clients with shorter attention spans might benefit from shorter sessions, while older clients, with the help of parents or other family members, might be able to handle longer one or two hour sessions. Parent training is a major benefit of telehealth. During sessions, parents have the opportunity to ask questions and discuss more difficult issues clients may be experiencing at home.

As we all work through this difficult time, please know that we’re here for you. Uncertainty is particularly hard to navigate, and we want to help however we can. If you have any questions, please don’t hesitate to give us a call at 770-250-0093, ext. 0.


1155 Hembree Rd, Ste. 210
Roswell, GA 30076


M-F: 8am – 6pm
Weekends: Closed

Phone & Email

Phone: (770) 250-0093 ext. 700
Fax: (678) 412-1662
Email: Robin@BehaviorOptions.com